Data Privacy Policy
Your privacy is important to us at Pebble Bright Pulse
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather information you voluntarily share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us deliver a service that is tailored to your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Pebble Bright Pulse respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Safe Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Data Encryption
Sensitive data transfers are encrypted to safeguard information during the exchange between your browser and our systems.
Restricted Access
Only authorized staff who require information to render services may access customer data.
Although we employ robust security measures, no online transmission method is entirely risk-free. We continually revise our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will reply within a reasonable period as required by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention times vary based on the data type and its intended purpose.
Typical Retention Periods:
- Customer contact and order details: about three years after your last service interaction
- Payment records: seven years to meet tax and accounting requirements
- Website analytics data: around two years and two months for service improvement analysis
- Marketing preferences: until you unsubscribe or two years of inactivity
Cookies and Tracking on the Site
Our site uses cookies and similar technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies enable us to remember your preferences and assess site performance.
You can manage cookie preferences in your browser settings. Note that turning off certain cookies might impact how the site functions. For more details about our cookie practices, please consult our Cookie Policy.
Links to Third-Party Sites
Our site might include links to third-party sites or services. This privacy policy covers only Pebble Bright Pulse and our site. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. If substantial changes occur, we will modify the "Last Updated" timestamp at the top of this policy.
We invite you to periodically review this policy to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please reach out to us.
Contact Us About Privacy
Pebble Bright Pulse Privacy Team
24 Petal Court, London
London, United Kingdom W1U 3QU
Email: [email protected]
Phone: +44 20 7946 0001
For privacy inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy inquiries within seven business days.